
I work independent and have excellent time management skills. Remote Applications: File sharing (Dropbox, FTP, WinSCP), document collaboration (Google, Samefage, Front, ), Virtual Private Networks (VPN) applications (Cisco An圜onnect, ExpressVPN, IPNVANISH, CyberGhost) video conferencing (, GoToMeeting, WebEx, Skype, ScreenShare), Instant Messaging (IM) (Google Chat, Slack, Messenger) and troubleshoot technical issues. I have superior project management skills. I am proactive with questions and ideas using written and verbal communications. eLearning, Instructional Design, and: Adobe Captivate, Presenter, Articulate Storyline, TechSmith Camtasia Studio, ADDIE, PowerPoint, tutorials, and self-paced videos and product demonstrations with written and verbal communications.Ĭommunication Methods: Content reuse, single-sourcing, user-centered design, topic-based authoring, minimalism, Information Mapping, topic patterning, machine learning, screenshots, videos, screen simulations, and WebRTC Unified Communications (UC). Elasticsearch for distributed, RESTful search and analytics engines. Fully integrated, hyper-converged infrastructure (HCI) for private cloud deployments solutions.
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Web analytics, FlashHelp, XHTML, word clouds, iOS, Android, Facets, WorkDocs, DocBooks, Infographics, Scalable Vector Graphics (SVG), Portable Network Graphics (PNG), Search Engine Optimization (SEO), and adaptive / responsive PDF forms in Integrated Development Environments (IDEs). Online Help and Digital Content: MadCap Flare, RoboHelp, Salesforce Help, AuthorIT, Dreamweaver, FrontPage, Google Analytics, Microsoft Visual Web Developer, Fluid Grids, Wireframes, Framesets, Menus, Cascading Style Sheets (CSS), responsive HTML5, Responsive Web Design (RWD), JavaScript, XMetal, oXygen, XML, DITA, WordPress, Components Content Management System (CCMS), Arbortext, Wiki, and Presence Technologies.


Technical Writing: MadCap Flare, Lingo, Contributor, MadCap Anaylzer, Capture, Mimic, RoboHelp, Adobe Experience Manager (AEM), Adobe Acrobat PDF, InDesign, Adobe Creative, Adobe Creative Suite, SnagIt, Microsoft Office, Word, PowerPoint, Excel, FrameMaker, oXygen, Arbortext, PageMaker, Open Source technologies, Google Docs, Google Forms, and Visio. I provide hyper-attention to detail and organization.

Identify and document business process flows in conjunction with process engineering, issue identification, gap analysis, analytics, integrated departmental systems, sourcing information, and resolution solutions including the use of Agile Systems Development Life Cycle (SDLC) methodologies to meet or exceed your desired Key Performance Indicators (KPIs).

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